Info
Returns
Return window
You have 7 days from the date your order is delivered to request a return.
Eligibility
Items must be returned:
- Unworn and unwashed
- In their original packaging
- With any tags still attached
Items that have been worn, washed, or damaged will not be accepted.
How to start a return
Email support@criticsarchive.com with your order reference and the reason for the return. We'll reply with the next steps.
Refunds
Once your return is received and inspected, we'll process the refund to your original payment method. Refunds can take a few business days to appear, depending on your bank.
Exchanges
If you need a different size, email us with your order reference and preferred size. Exchanges are subject to availability.
Questions
Anything else? Email support@criticsarchive.com.
